Products
Are awake beauty products vegan and cruelty-free?
Yes, our products are entirely vegan and cruelty-free. We place a strong emphasis on ethical and inclusive practices throughout the development of our skincare range, ensuring that our customers have access to top-notch products that resonate with their principles. Each of our products undergoes rigorous testing and receives approval from PCSIR Labs.
Where can I find information about the ingredients used in your products?
Ingredients are listed on both our product pages and printed on the packaging of each product. Our R&D team ensures that all ingredients are scientifically backed and thoroughly researched. For more in-depth information about ingredients, please visit the product page. We continuously strive to enhance our formulas, so ingredient lists may undergo occasional revisions. For the latest and most accurate ingredient details, kindly refer to the product label.
Is there an expiration date listed on your products?
Our products have a shelf life of three years, and once the seal is opened, they are typically best used within 24 months.
Are your products fragrance-free?
Yes, our products are fragrance-free.
Is it suitable for teenagers to use Awake products?
For teenagers, it's advisable to consult with their dermatologist since every skin type is unique. However, vitamin C, hyaluronic acid, and niacinamide serums are generally considered safe for teenagers aged 15 and above.
Is it safe for women who are pregnant to use Awake products?
Our products adhere to vegan principles and are not tested on animals. We suggest utilizing the Hyalu C serum during pregnancy as it's considered safe, but pregnant women should consult their doctors before incorporating any skincare products.
Are your products suitable for sensitive skin?
Of course! Our products are crafted with care and undergo a gentle process, but we suggest doing a patch test before adding any new skincare product to your routine, just to be safe.
Shipping & Returns
What forms of payment does Awake Beauty provide?
We facilitate payments via Cash on Delivery (COD).
What steps should I take if my order arrives and there's something missing, incorrect, or damaged?
Do not accept parcels that appear to be pressed or opened. In the event of damaged packages or products, retain both the box and items and promptly inform us at support@theawakebeauty.com. You can also reach out to us via Instagram. Please refrain from disposing of the product or its packaging, as these items may be necessary for processing your claim.
What is your return policy?
Online purchases are eligible for exchange exclusively through online channels within 7 days of purchase. The original receipt must be included, and the product should be in its original packaging. Our team will assess the products prior to processing an exchange, which may take 5 to 7 business days. You are accountable for all shipping and handling expenses for returned items and must ensure they are returned in their original condition. If a product is out of stock, customers may need to wait until it becomes available again, and upon agreement, we can offer online store credit.
What are the delivery fees?
Orders above PKR 2500 enjoy free shipping, while orders below PKR 2500 have a shipping fee of PKR 250.
When can I expect my order to be shipped?
Our standard delivery time is 3-5 working days.
What is the process for modifying or canceling my order?
Orders can be modified or canceled within the initial 12 hours after placement. To cancel an order, please reach out to us at support@theawakebeauty.com. Please note that once an order is being prepared for shipment, it cannot be canceled.
How can I check the status of my order?
Upon dispatch of your order, you will receive a tracking number via email or text message. If your tracking number doesn't work immediately, please allow until the end of the day as it may take a few hours to activate.
Where do you ship?
Awake Beauty provides nationwide shipping across Pakistan.
What are the ways to get in touch with you?
For the most efficient communication, please reach out to us via email at support@theawakebeauty.com or through the contact section on our website, with a guaranteed response within 24 hours.
You can also connect with us on our social media platforms: Instagram and Facebook.
Support is available during the following hours:
Monday to Saturday, from 9 am to 5 pm PKT.
Queries received outside of these hours will be addressed via email the next day.
*To expedite response times for both you and other customers, please utilize only one method of contact for each query.